Remedy Action Request System (ARS)


Remedy Action Request System (also known as Remedy, AR System and ARS) is a client–server software application development environment from BMC Software (originally developed by Remedy Corporation). Action Request System uses a third party database (Sybase, MS SQL Server, MySQL, Oracle, etc.) for storing data in tables. In addition, the database stores a set of metatables known as the data dictionary. These metatables contain the source code which tells the applications how to interact with the users and the data. Action Request System has an open API, a feature which allows users to create custom client tools and scripts that talk directly to the Action Request System.


  1. CIT uses ARS extensively for issue-tracking and as an Oracle front-end.