Welcome to the CSE IT Service Catalog!

We're up to 1099 pages in this knowledgebase. You'll see more pages if you log in with your UBIT credentials.

What is a Service Catalog?

A service catalog is a knowledgebase of technical service offerings. We try to make our CSE IT Service Catalog as complete and useful as possible.

We define IT service terms by linking to authoritative industry standard references and to Wikipedia. Stacy Schiff tells the story of Wikipedia in a good article titled "Know It All", published in The New Yorker magazine.

Please see: http://en.wikipedia.org/wiki/Service_Catalog

How Do I Submit a Consult Request?

Email cse-consult@buffalo.edu, and the CSE IT staff will respond to you.

Is UB Experiencing a Large-Scale Technical Problem or Service Outage?

CIT provides an 'Alerts' web page to inform the campus community of known outages and technical problems. If you suspect that something is wrong, please check this page first so you don't report a known problem that is already in the process of being resolved.

Please see: http://www.buffalo.edu/ubit/news/alerts.html

Reset My Password, Please?

If you forget your CSE password, we'll reset it for you. Visit someone on the CSE IT staff (Maria in Davis 352, Ken in Davis 353, Ed in Davis 354, or Chris in Davis 355) during business hours. Remember to bring your UB Card so we can verify your identity; we don't want to accidentally give a malicious imposter access to your account.

Please see: https://wiki.cse.buffalo.edu/services/content/cse-unixlinux-accounts

May I Download Microsoft Software for Free?

UB participates in Microsoft's DreamSpark program. UB decanal or departmental policies determine whether you qualify for a Microsoft DreamSpark account. Microsoft DreamSpark accounts are only valid for the durations of semesters in which you're registered for the courses listed below.

  1. If you are registered in one or more CSE courses, you will be issued a Microsoft DreamSpark account that will be valid for that semester. You'll receive the notification email early in the semester.
  2. If you are registered in specific MGA accounting course sections, you will be issued a Microsoft DreamSpark account that will be valid for that semester. Microsoft DreamSpark accounts are not issued to other Management students.
  3. Engineering students who wish to be issued a Microsoft DreamSpark account but are not registered in one or more CSE courses should contact senshelp@buffalo.edu.

Please see: https://wiki.cse.buffalo.edu/services/content/microsoft-dreamspark

How Do I Restore Backups of Lost Files?

Please see: https://wiki.cse.buffalo.edu/services/content/how-do-i-restore-backups-lost-files

How Do I Secure a Space With Swipe Card Access Readers?

Please see: https://wiki.cse.buffalo.edu/services/content/basis-card-access